Includes
24x7 Support
L1/ L2 Support
Unlimited Number of tickets Pre-Sales support
30 Mins guaranteed response time
Reliable and Efficient HelpDesk Support from SupportSages
In a high-speed world, dependable support fuels business. Imagine disruptions vanished, replaced by proactive solutions and empowered teams. That's the power of reliable and efficient support - a launchpad for growth, not a brake on progress.
4 Broader Support Plans, Covering all your needs!,
With SupportSages' wider range of Support Plans, you'll enjoy reduced downtime, enhanced productivity, and the confidence that your support needs are in capable hands. Invest in one of our tailored support plans and transform your support challenges into opportunities for growth.
Ticket Based Support Plan
Ticket based Support Plan
Level up your Server Management with SupportSages! We've got a budget-friendly plan for small businesses, handling Level 1 to Level 3 admin tasks. Enjoy top-notch HelpDesk Support and a personalised client service experience with our white-label services. Count on SupportSages as your dedicated support partner for a pro touch!
Best Suited for!
> Budget hosting companies with populated Servers.
> Consistently evolving and expanding companies.
> Companies with a Server Admin availability, still lacks a Support team.
Excludes
L3 Support is not available.
Server Based Support Plan
Server based Support Plan
For those with a limited number of servers, our Server based support plan is ideal. Tailored for small businesses and startups, it offers cost-effective HelpDesk Management, Covering Level 1 to Level 3 server tasks. With white-label support, we act as your support team. Your clients won't know it's SupportSages. All responses carry your company's greetings and Signature.
Best Suited for!
> Small and Startup Hosting companies with predictable number of HelpDesk Support tickets.
> Companies with stable servers and having less tickets.
> Hosting companies that require HelpDesk Support for specific time (Night, Weekends etc.) or Expertise Level (Only L3, L2, L1 etc.)
Includes
24x7 Support
L1/ L2 Support
Presales Support
Unlimited Number of tickets Pre-Sales support
30 Mins guaranteed response time
Excludes
No Server Administration or Server Monitoring
L3 Support is available based on the plan
Quasi Dedicated Support Plan
Quasi-Dedicated Support Plan
Unleash the true potential of your Web Hosting business with our meticulously crafted quasi-dedicated support plan. Our team of passionate and experienced professionals will seamlessly integrate into your existing infrastructure, providing comprehensive Server Management and HelpDesk support. Experience the personalised attention and responsiveness of dedicated support without the hassle of traditional hiring. Contact us today and discover SupportSages difference.
Best Suited for!
> Suited for startups and growing hosting businesses that require reliable support without the high costs associated with dedicated plans.
> Ideal for businesses with a moderate client base looking for cost effective support solutions.
Includes
Cost Effective
Live Chat Support
Unlimited Servers Supported
Guaranteed Response Time
Excludes
Limited Ticket Allocation
Higher Response Time
Dedicated Support Plan
Dedicated Support Plan
In the dynamic world of business, success hinges on delivering exceptional customer experiences. At SupportSages, we understand this fundamental truth and are committed to providing unparalleled web hosting support that empowers your business to thrive. Our team of dedicated sages, meticulously selected and rigorously trained embodies a culture of excellence, ensuring that your stakeholders receive the best possible support.
Best Suited for!
> Suited for businesses with a variety of hosting requirements, such as Shared, Reseller, VPS, Cloud, and Dedicated Hosting.
> Ideal for companies with complex hosting infrastructures, and diverse client needs.
Includes
Comprehensive Support
Industry-Certified Engineers
Advanced Resolution Time
Robust Disaster Recovery
Flexible Team Setup
Excludes
High Cost
Setup Time
All your Questions Answered
Why should my web hosting company outsource helpdesk support?
Outsourcing helpdesk support to a trusted provider like SupportSages ensures your web hosting company delivers 24/7 customer service with expert technical assistance. By partnering with SupportSages, you can reduce operational costs, scale support as your business grows, and focus on core services. Our specialized team handles customer queries efficiently, improving response times and satisfaction. Additionally, SupportSages offers advanced tools and multilingual support, making it easier to manage a global client base while maintaining high service standards.
What sets SupportSages Helpdesk support apart from others?
SupportSages' helpdesk support delivers reliable and efficient services designed for hosting providers.
- • 24/7 Support: Our team is available around the clock to ensure uninterrupted services and prompt issue resolution.
- • Weekly Review Meetings: Regular reviews to evaluate performance and address client feedback for continuous improvement.
- • Collaborative Team Interaction: Seamless communication between teams to provide efficient and cohesive support.
- • Anytime Escalation: Issues can be escalated at any time for faster and more effective resolution.
- • ISO 27001 Certification: Certified processes that ensure data security and adherence to industry standards.
- • Extensive Expertise Pool: A highly skilled team with diverse expertise to handle a wide range of technical challenges effectively.
How does your SLA work?
At SupportSages, our Service Level Agreement (SLA) ensures clear and reliable support to meet your service expectations. Key features of our SLA include:
- • SLA Varies by Plan: SLA terms, including response and resolution times, differ for each support plan.
- • Guaranteed Resolution: Technical issues are resolved within a guaranteed timeframe based on the support plan.
- • Immediate Action: Issues are acknowledged and troubleshooting begins immediately upon ticket creation.
- • Escalation Matrix:
- â—¦ Provides a structured process for escalating unresolved or any service level issues.
- â—¦ Clearly defines roles and responsibilities at each escalation stage to maintain accountability.
- â—¦ Ensures timely acknowledgment, immediate troubleshooting upon ticket creation, and efficient resolution.
- • Defined Support Scope: Transparent communication channels and technical support details.
What kind of server related issues can helpdesk support assist with?
Our Helpdesk support teams are adept at handling a wide range of server-related challenges to ensure efficient and secure operations. Here are some key areas we address:
- • System Performance Concerns: Identifying and addressing issues like high CPU usage, memory leaks, or slow server responses to optimize performance.
- • Application Errors and Software Conflicts: Diagnosing and resolving compatibility issues, application crashes, or software misconfigurations.
- • Troubleshooting Downtime or Unresponsiveness: Investigating and resolving causes of server outages or inaccessibility to restore functionality.
- • Configuration Challenges: Assistance with setting up or modifying server configurations, permissions, and network settings for smooth operations.
Our Helpdesk support is not limited to resolving these issues alone. They can also provide guidance and customized solutions based on unique requirements, offering ongoing support that evolves with your business needs.
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Ticket based Support Plan
Per Ticket support Plan as its name suggests charges only for the tickets we worked on your helpdesks, like WHMCS, Kayako, Zendesk etc. You can purchase and use the tickets according to the required expertise and demand.
Per Ticket Plans
Minimum Tickets - 20
20
Minimum Tickets - 20
15
Minimum Tickets - 20
5
Minimum Tickets - 20
3
Plan Features
Charges only for the tickets used
Unlimited Servers
Transparent Support
24 x 7 x 365 Support
No "canned" responses
Guaranteed 30 minutes response time
Average 4 hours resolution time
Unlimited Domains per server
Supports any OS with or without control panel
Answers basic pre-sales questions
Monthly ticket usage report
Carry forwarding optional
Recommended Addons
Carry Forward Tickets
US$ 15/ Month
Live Chat Support
US$ 60/ Month
Server Monitoring
US$ 15/ Month
With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success.
Talk to our HelpDesk Support Experts to help you choose the right Support Plan:
FAQs
What's Level 0 or L0 Support?
Automated or self-service solutions available for the end user without the help of Help Desk support Eg: Automated password resets, IP whitelist, KB access etc.
What's Level 1 or L1 Support?
This is the initial support level responsible for basic customer issues. A Level 1 tech responds to the customer issues through general understanding about the system and the information documented in Knowledge base. Problems solved by Level 1 support are of "common/known issues" nature, which doesn't require deeper level investigations.
Eg: Mail client configuration, cPanel login issues, php settings modification
Eg: Mail client configuration, cPanel login issues, php settings modification
What's Level 2 or L2 Support?
They handle issues that Level 1 escalates. The resolution process requires deeper level investigations and access to various configuration files. This level of support often demands root level shell access. Issues which can be resolved through the admin interface of any control panel too falls in this category. Eg: Data migrations, Php recompilation, Installation and basic support for applications etc.
What's Level 3 or L3 Support?
Level3 admin performs more sophisticated operations and handles escalated issues from L1 and L2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required. Eg: Server optimization, Data recovery, Cyber forensics etc.
How does "Ticket Carry Forwarding" work?
By default the validity of the purchased tickets expire after one month. We had seen customer queries about the possibility of continuing with the lapsed tickets. The "Ticket Carry Forwarding" addon enables you to claim or extend the validity of the unused tickets for one more month. There are no restrictions on the number of tickets or activation instances for a ticket.