Our server admins deliver top-tier support, especially when you, as a business owner, demand excellence for your stakeholders. If you're looking for an offshore team to handle your web hosting support, we're your best choice, offering unbeatable value for money.
Think of us not as an outsourcing service, but as your transparent support partner, committed to delivering the quality you expect. From rigorous training to a strong work culture, our dedicated team prioritizes quality and reliability. Our continuous monitoring ensures that our server admins consistently perform at their best.
Best suited for Best suited for Shared/ Reseller hosting.
Plan starts at US $ 3,600/ month
Best suited for Shared/ Reseller/ VPS/ Cloud/ Dedicated hosting with control panels.
Plan starts at US $ 5,400/ month
Best suited for Any OS/ Any or no Control Panel/ Any purpose.
Plan starts at US $ 7,200/ month
24x7 Support Coverage
Vendor Certified Engineers
Industry Level of Engineers
Sages Level
24/7 Server Monitoring
Instant Messenger Support
Number of clients per team
Max number of managed servers
Number of tickets (per day)
Number of staffs
Helpdesk Support
Response time guarantee
Resolution time guarantee
Backup management
Daily Report (On Demand)
Whom do they report to
Documentation
Regular Weekly meetings with AM & Team
Regular Monthly meetings with Management & CTO
Technical Blogs
On call (On Demand)
Video Chat (On Demand)
Data migration
Best suited for
Disaster Recovery
Desktop Monitoring
Niche Market Training
Team setup time
No Setup fees
Monthly Pricing
* Involves an initial setup fees.
** You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.
With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success.
Talk to our Experts to assemble the best team to manage your Server Infrastructure!
The choice between L1, L2, and L3 plans depends on your technical needs:
L1: Basic support handling, responding to tickets, initial troubleshooting, and monitoring. L1 can perform L3 tasks, but it takes more time as they need guidance from senior engineers. Ideal for frontline customer queries.
L2: More technical expertise, including advanced troubleshooting, server administration, and performance tuning. Suitable for system administration tasks.
L3: Expert-level support for complex server issues, security audits, disaster recovery, and infrastructure design. Required for deep technical challenges.
Summary: Choose L1 for basic support, L2 for mid-level administration, and L3 for advanced technical challenges.
An L1 (Level 1) team member is a frontline support engineer responsible for handling basic technical issues and customer inquiries. They perform initial troubleshooting, respond to support tickets and live chats, and escalate complex issues to higher-level teams when necessary.
L1 team members typically assist with:
While L1 team members can perform L3 tasks as well, they typically require guidance from senior engineers, making the process slower. Their role is ideal for frontline customer support, ensuring quick responses to routine issues and maintaining smooth system operations.
| Level | Responsibilities | Skills |
|---|---|---|
| L1 | Basic support, ticket handling, initial troubleshooting, monitoring | cPanel, DNS, email, basic hosting |
| L2 | Advanced troubleshooting, server management, security, performance tuning | Linux/Windows servers, databases, networking |
| L3 | Complex issue resolution, infrastructure design, server architecture, automation, disaster recovery | Cloud platforms, DevOps, infrastructure automation |
You should hire an L3 (Level 3) team member when you need:
