20% Industry certified
Basic scripting knowledge
Varying level of technology exposure
Will be under direct supervision of Level III administrator
Good in at least one OS
Daily Shift report
Account Migration
20-40 Level I tickets
Server Monitoring
10-20 Level II tickets
Desk Management
1-5 Level III tickets
Hire an Efficient and Versatile Server Admin to Safeguard your servers!
Hosting companies need different admin skills as they grow, but hiring in-house can be costly. SupportSages' 'Hire an Expert' plan offers affordable remote server administrators with multi-level expertise.
Pocket Friendly Plans, Tailored for all your needs!
With SupportSages' diverse range of server admin hiring plans, you'll experience minimized downtime, increased productivity, and the assurance that your server management is expertly handled. Choose from our tailored plans to find the perfect fit for your needs and turn your server management challenges into opportunities for growth.
Soldier
Level 1 Server Administration,
The plan starts from
US $799 - $999 / Month
Warrior
Level 2 Server Administration,
The plan starts from
US &999 - $1,499 / Month
Commander
Level 3 Server Administration,
The plan starts from
US $1499 - $1,999 / Month
Zen Master
Level 3E Escalation Support
The plan starts from
US $1999 - $2,499 / Month
Soldier Plan Features
Level 1 - Soldier
The Level 1 Support plan is perfect for businesses with a manageable support queue, where most inquiries fall into Level 1 and Level 2 categories. If your team handles a high volume of basic and intermediate requests, but fewer complex issues, this plan ensures efficient and timely responses. It's an ideal solution to maintain smooth operations without overcommitting resources to advanced support needs.
Dedicated Staff - Server Admin (Soldier)
US $799 - $999 / Month
Soldier Plan Features
Warrior Plan Features
Level 2 - Warrior
The Level 2 Support plan is designed for businesses with moderately active support queues that require prompt and efficient handling. It's particularly well-suited for shared servers, where service-related issues frequently arise and need immediate attention. By opting for this plan, you ensure that your support team is equipped to manage common issues effectively, keeping your operations running smoothly and your clients satisfied.
Dedicated Staff - Server Admin (Warrior)
US $999 - $1,499 / Month
Warrior Plan Features
Good level of technology exposure
Excellent in at least one OS & good in many others
Excellent in BASH Scripting & intermediate in Perl / PHP / Python
Server Migration
Service Management
Server Reboot
Log Analysis
Can supervise a three member team
Basic server administration
Daily shift report
Console access
40-70 Level I tickets
20-50 Level II tickets
10-20 Level III tickets
With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success. Talk to our HelpDesk Support Experts to help you choose the right Server Admin Plan.
Commander Plan Features
Level 3 - Commander
The Level 3 Server Administration plan is expertly designed for NOCs and Data Centers, ensuring top-notch support. Under this plan, every administrator is a Level 3 expert, equipped with advanced technical skills to handle complex server issues and mitigate attacks. Our skilled team provides exceptional management and security, safeguarding your critical infrastructure. Choose our Level 3 plan for unparalleled protection and expertise in server administration.
Dedicated Staff - Server Admin (Commander)
US $1499 - $1,999 / Month
Commander Plan Features
High level of technology exposure
Advanced Server and Network administration
Advanced scripting skills (BASH/PHP/Python/Perl)
Disaster management
Can lead a technical department like VPS/Shared/Dedicated
Console Access
Server Migration
40-70 Level I tickets
Server Management
20-50 Level II tickets
Server Reboot
10-20 Level III tickets
Log Analysis
Excellent in at least two Operating Systems & have exposure in many others
Zen Master Plan Features
Level 3E - Zen Master
Zen Masters, also known as Level 3 support experts, represent the pinnacle of technical expertise and experience. These seasoned administrators have navigated a wide range of demanding and diverse systems, honing their skills through countless complex challenges. Their extensive knowledge and unparalleled resourcefulness make them invaluable assets, capable of resolving even the most critical issues with precision and efficiency. In high-pressure environments, they serve as the ultimate reference point, providing guidance and solutions that drive success and ensure stability.
Dedicated Staff - Server Admin (Zen Master)
US $1999 - $2,499 / Month
Zen Master Plan Features
Extensive technical competency
Excellent scripting skills
Keep abreast with the latest developments in the industry
Disaster Management and Recovery
Ability to make informed decisions based on situations
Can design and implement custom/critical systems
Specially trained for!
Server Performance Optimization
Fail over and Redundancy systems
Server/ Kernel/ Network Tweaking and Customization
Vulnerability Identification and patching
Security Audit and Enhancement
Cyber Forensics and Server recovery
Remote Infrastructure Management and Consultancy
Escalated issue handling
All your Questions Answered
What is Level 1 or Soldier Support?
Level 1 (Soldier) Support is the first point of contact for clients, handled by technicians with 6 months to 2 years of experience. They assist with basic server tasks, web hosting, DNS, email troubleshooting, and networking issues. L1 techs follow guided troubleshooting, resolve common problems, and escalate complex issues to higher levels.
Should I choose an L2 (Warrior) or an L3 (Commander) tech?
Choose an L2 tech for advanced troubleshooting, server administration, and handling escalated support issues. They are ideal for managing hosting environments and assisting L1 techs.
Choose an L3 tech for complex infrastructure tasks like server automation, clustering, performance tuning, and high-level security. They are best suited for managing data centers, optimizing performance, and handling critical escalations.
When should I choose an L3E (Zen Master)?
Choose an L3E (Zen Master) when you need expertise in DevOps, automation, and scalable infrastructure. They specialize in Kubernetes, Infrastructure as Code (IaC), CI/CD pipelines, and cloud-native solutions. If your focus is on high-availability systems, automation, and modern deployment strategies, an L3E is the right choice.
Can an L1 tech handle L2 tasks?
Yes, an L1 tech can perform L2 tasks, but they may take more time to complete them compared to an experienced L2 tech.
Should I hire a team or a single admin?
Hire a team if you need 24/7 coverage, faster response times, and a range of expertise across L1, L2, and L3 levels. This is ideal for growing businesses or large infrastructures.
Hire a single admin if you have a smaller setup with minimal support needs, but ensure they have the right skill set for your requirements
Hire a single admin if you have a smaller setup with minimal support needs, but ensure they have the right skill set for your requirements