20% Industry certified
Basic scripting knowledge
Varying level of technology exposure
Will be under direct supervision of Level III administrator
Good in at least one OS
Daily Shift report
Account Migration
20-40 Level I tickets
Server Monitoring
10-20 Level II tickets
Desk Management
1-5 Level III tickets
Hire an Efficient and Versatile Server Admin to Safeguard your servers!
Hosting companies need different admin skills as they grow, but hiring in-house can be costly. SupportSages' 'Hire an Expert' plan offers affordable remote server administrators with multi-level expertise.
Pocket Friendly Plans, Tailored for all your needs!
With SupportSages' diverse range of server admin hiring plans, you'll experience minimized downtime, increased productivity, and the assurance that your server management is expertly handled. Choose from our tailored plans to find the perfect fit for your needs and turn your server management challenges into opportunities for growth.
Soldier
Level 1 Server Administration,
The plan starts from
US $999 / Month
Warrior
Level 2 Server Administration,
The plan starts from
US $1,499 / Month
Commander
Level 3 Server Administration,
The plan starts from
US $1,999 / Month
Zen Master
Level 3E Escalation Support
The plan starts from
US $2,499 / Month
Level 1 - Soldier
The Level 1 Support plan is perfect for businesses with a manageable support queue, where most inquiries fall into Level 1 and Level 2 categories. If your team handles a high volume of basic and intermediate requests, but fewer complex issues, this plan ensures efficient and timely responses. It's an ideal solution to maintain smooth operations without overcommitting resources to advanced support needs.
Dedicated Staff - Server Admin (Soldier)
US $999 / Month
Soldier Plan Features
Level 2 - Warrior
The Level 2 Support plan is designed for businesses with moderately active support queues that require prompt and efficient handling. It’s particularly well-suited for shared servers, where service-related issues frequently arise and need immediate attention. By opting for this plan, you ensure that your support team is equipped to manage common issues effectively, keeping your operations running smoothly and your clients satisfied.
Dedicated Staff - Server Admin (Warrior)
US $1,499 / Month
Warrior Plan Features
Good level of technology exposure
Excellent in at least one OS & good in many others
Excellent in BASH Scripting & intermediate in Perl / PHP / Python
Server Migration
Service Management
Server Reboot
Log Analysis
Can supervise a three member team
Basic server administration
Daily shift report
Console access
40-70 Level I tickets
20-50 Level II tickets
10-20 Level III tickets
With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success. Talk to our HelpDesk Support Experts to help you choose the right Server Admin Plan.
Level 3 - Commander
The Level 3 Server Administration plan is expertly designed for NOCs and Data Centers, ensuring top-notch support. Under this plan, every administrator is a Level 3 expert, equipped with advanced technical skills to handle complex server issues and mitigate attacks. Our skilled team provides exceptional management and security, safeguarding your critical infrastructure. Choose our Level 3 plan for unparalleled protection and expertise in server administration.
Dedicated Staff - Server Admin (Commander)
US $1,999 / Month
Commander Plan Features
High level of technology exposure
Advanced Server and Network administration
Advanced scripting skills (BASH/PHP/Python/Perl)
Disaster management
Can lead a technical department like VPS/Shared/Dedicated
Console Access
Server Migration
40-70 Level I tickets
Server Management
20-50 Level II tickets
Server Reboot
10-20 Level III tickets
Log Analysis
Excellent in at least two Operating Systems & have exposure in many others
Level 3E - Zen Master
Zen Masters, also known as Level 3 support experts, represent the pinnacle of technical expertise and experience. These seasoned administrators have navigated a wide range of demanding and diverse systems, honing their skills through countless complex challenges. Their extensive knowledge and unparalleled resourcefulness make them invaluable assets, capable of resolving even the most critical issues with precision and efficiency. In high-pressure environments, they serve as the ultimate reference point, providing guidance and solutions that drive success and ensure stability.
Dedicated Staff - Server Admin (Zen Master)
US $2,499 / Month
Warrior Plan Features
Extensive technical competency
Excellent scripting skills
Keep abreast with the latest developments in the industry
Disaster Management and Recovery
Ability to make informed decisions based on situations
Can design and implement custom/critical systems
Specially trained for!
Server Performance Optimization
Fail over and Redundancy systems
Server/ Kernel/ Network Tweaking and Customization
Vulnerability Identification and patching
Security Audit and Enhancement
Cyber Forensics and Server recovery
Remote Infrastructure Management and Consultancy
Escalated issue handling
All your Questions Answered
What’s Level 1 or Soldier Support?
Soldier / Level 1 tech is the first point of contact for your clients. They are typically 6 months to 2 years experienced in the webhosting industry. They will have foundational technical skills and solid understanding of customer service.
A Soldier (L1 tech) have basic technical knowledge :
Operating Systems : Familiarity with Linux and Windows server environments, especially basic command-line skills for Linux (e.g., checking processes, disk usage, etc.) and basic windows server skills (e.g., restarting services, user and permission management, event viewer basics, etc.)
Web Hosting Basics : Knowledge of hosting control panels like cPanel, Plesk, and familiarity with WordPress and other CMS platforms.
DNS and Domain Management : Understanding of DNS configurations, records (A, MX, CNAME), and basic troubleshooting for common DNS-related issues.
Email Troubleshooting : Knowledge of basic email protocols (IMAP, POP3, SMTP) and experience troubleshooting common email issues.
Networking Fundamentals : Basic understanding of IP addresses, subnets, ping tests, and traceroutes to troubleshoot connectivity issues, experience with FTP/SFTP for file management on servers.
Guided Troubleshooting : Ability to follow standard troubleshooting steps to resolve issues, such as checking error logs, restarting services, and performing basic diagnostics.
Ticket Escalation : Knowing when to escalate to higher-level technicians (L2 or L3) if issues are complex or beyond their scope.
Basic Security Measures : Understanding of basic security protocols, such as secure passwords, basic firewall rules, and knowledge of malware scanning tools.
Level 1 techs may not have deep server management skills, but they can handle straightforward issues independently. Soldiers can address common client issues, troubleshoot basic problems, and escalate when necessary.
A Soldier (L1 tech) have basic technical knowledge :
Operating Systems : Familiarity with Linux and Windows server environments, especially basic command-line skills for Linux (e.g., checking processes, disk usage, etc.) and basic windows server skills (e.g., restarting services, user and permission management, event viewer basics, etc.)
Web Hosting Basics : Knowledge of hosting control panels like cPanel, Plesk, and familiarity with WordPress and other CMS platforms.
DNS and Domain Management : Understanding of DNS configurations, records (A, MX, CNAME), and basic troubleshooting for common DNS-related issues.
Email Troubleshooting : Knowledge of basic email protocols (IMAP, POP3, SMTP) and experience troubleshooting common email issues.
Networking Fundamentals : Basic understanding of IP addresses, subnets, ping tests, and traceroutes to troubleshoot connectivity issues, experience with FTP/SFTP for file management on servers.
Guided Troubleshooting : Ability to follow standard troubleshooting steps to resolve issues, such as checking error logs, restarting services, and performing basic diagnostics.
Ticket Escalation : Knowing when to escalate to higher-level technicians (L2 or L3) if issues are complex or beyond their scope.
Basic Security Measures : Understanding of basic security protocols, such as secure passwords, basic firewall rules, and knowledge of malware scanning tools.
Level 1 techs may not have deep server management skills, but they can handle straightforward issues independently. Soldiers can address common client issues, troubleshoot basic problems, and escalate when necessary.
What’s Level 2 or Warrior Support?
Most sought after Tech level! Ideally in a team of 10, 6 of them will be L2, 2 of them will be L1 and 2 will be L3.
A Level 2 (Warrior/L2) tech has a typical industry experience of 1 year to 3 years and will have a more advanced understanding of server management, troubleshooting, and customer service than a Level 1 tech. They handle escalated issues and often work directly on server-level tasks, with responsibilities that require a mix of in-depth technical knowledge and problem-solving skills.
Their skillsets may be varying. Some of our Warriors are well versed in Linux only as they may have worked on Linux boxes during their L1 stint, while few of them will be jack of all, understanding the tech stacks of the industry in its breadth (more of breadth!) and depth.
Server Administration: Proficiency in managing Linux (often Almalinux, RockyLinux, Ubuntu) and Windows servers. They are comfortable with command-line operations - even of hosting control panels, server configurations, and service management.
Web Server Management : Familiarity with web servers like Apache, Nginx, and LiteSpeed, including configuration, optimization, and troubleshooting.
Database Management : Intermediate knowledge of MySQL, Postgres, MSSQL, and other databases like MongoDB. They know how to perform backups, restores, indexing, and to troubleshoot database-related issues, but they may not be knowing master-slave cluster setup, database tuning etc.
Advanced DNS Management : Familiarity in managing the DNS server without a control panel.
Email Server Management : Strong understanding of mail servers (e.g., Postfix, Exim), anti-spam configurations, and handling complex email deliverability issues (e.g., SPF, DKIM, DMARC records).
Security Troubleshooting : Ability to diagnose and handle security incidents (e.g., malware infections, unauthorized access). Familiarity with intrusion detection, firewall rules, and security tools like Maldet, BitNinja, Monarx, Imunify360, ClamAV or ModSecurity.
Basic Performance Tuning : Skills to diagnose and optimize server performance, such as identifying high-resource-consuming processes, setting up caching mechanisms etc.
Documentation : Proficiency in creating and updating internal documentation, troubleshooting guides, and client-facing knowledge base articles.
Collaboration and Mentorship : Frequently responsible for guiding Level 1 techs on complex troubleshooting or operational tasks.
A Level 2 (Warrior/L2) tech has a typical industry experience of 1 year to 3 years and will have a more advanced understanding of server management, troubleshooting, and customer service than a Level 1 tech. They handle escalated issues and often work directly on server-level tasks, with responsibilities that require a mix of in-depth technical knowledge and problem-solving skills.
Their skillsets may be varying. Some of our Warriors are well versed in Linux only as they may have worked on Linux boxes during their L1 stint, while few of them will be jack of all, understanding the tech stacks of the industry in its breadth (more of breadth!) and depth.
Server Administration: Proficiency in managing Linux (often Almalinux, RockyLinux, Ubuntu) and Windows servers. They are comfortable with command-line operations - even of hosting control panels, server configurations, and service management.
Web Server Management : Familiarity with web servers like Apache, Nginx, and LiteSpeed, including configuration, optimization, and troubleshooting.
Database Management : Intermediate knowledge of MySQL, Postgres, MSSQL, and other databases like MongoDB. They know how to perform backups, restores, indexing, and to troubleshoot database-related issues, but they may not be knowing master-slave cluster setup, database tuning etc.
Advanced DNS Management : Familiarity in managing the DNS server without a control panel.
Email Server Management : Strong understanding of mail servers (e.g., Postfix, Exim), anti-spam configurations, and handling complex email deliverability issues (e.g., SPF, DKIM, DMARC records).
Security Troubleshooting : Ability to diagnose and handle security incidents (e.g., malware infections, unauthorized access). Familiarity with intrusion detection, firewall rules, and security tools like Maldet, BitNinja, Monarx, Imunify360, ClamAV or ModSecurity.
Basic Performance Tuning : Skills to diagnose and optimize server performance, such as identifying high-resource-consuming processes, setting up caching mechanisms etc.
Documentation : Proficiency in creating and updating internal documentation, troubleshooting guides, and client-facing knowledge base articles.
Collaboration and Mentorship : Frequently responsible for guiding Level 1 techs on complex troubleshooting or operational tasks.
What’s Level 3 or Commander Support?
At SupportSages, a Level 3 tech—our “Commanders”—handles complex technical tasks and advanced infrastructure management. Here’s a breakdown of their expertise and why they’re invaluable for your managed dedicated servers or VPS environments:
1. Why is an L3 tech ideal for datacenter management?
L3 techs have deep knowledge of system architecture, troubleshooting, and server management, making them essential for maintaining stability, optimizing performance, and handling escalations. Two of our L3 techs can effectively manage up to 500 servers, with 24/7 coverage typically requiring no more than four L3 techs.
2. What types of tasks does an L3 tech handle?
L3 techs focus on specialized, high-impact tasks like:
Server Automation and Clustering: Efficient server setups, clustering, and custom configurations.
Advanced Troubleshooting: R&D, diagnosing boot issues, and performing complex diagnostics.
Observability Platform Setup: Building monitoring frameworks, allowing L1 techs to monitor effectively.
Runbook Creation: Writing detailed procedures for L1 techs to handle alerts with confidence.
3. Can I hire an L3 tech just for monitoring?
L3 techs are better suited for strategic tasks rather than routine monitoring. Instead, we recommend they set up observability platforms and runbooks so that L1 techs can handle the monitoring.
4. What skills does an L3 tech bring to the table?
System Management: Advanced Linux and Windows server operations, kernel modifications, and OS optimizations.
Virtualization & Containerization: Proficiency in Qemu, KVM, VMware, Docker, and more for scalable management.
Security: Expertise in penetration testing, encryption, and incident response.
High-Availability Databases: Advanced clustering and replication in MySQL, PostgreSQL, and NoSQL databases.
Performance Optimization: Tuning OS, web servers, and databases for maximum performance.
Technology Evaluation: Researching new tools and methodologies to keep infrastructure secure and modern.
5. Looking for DevOps skills?
If you need DevOps expertise in scalable architecture, Kubernetes, IaC, or configuration management, our L3E/Zen Master is your go-to expert.
1. Why is an L3 tech ideal for datacenter management?
L3 techs have deep knowledge of system architecture, troubleshooting, and server management, making them essential for maintaining stability, optimizing performance, and handling escalations. Two of our L3 techs can effectively manage up to 500 servers, with 24/7 coverage typically requiring no more than four L3 techs.
2. What types of tasks does an L3 tech handle?
L3 techs focus on specialized, high-impact tasks like:
Server Automation and Clustering: Efficient server setups, clustering, and custom configurations.
Advanced Troubleshooting: R&D, diagnosing boot issues, and performing complex diagnostics.
Observability Platform Setup: Building monitoring frameworks, allowing L1 techs to monitor effectively.
Runbook Creation: Writing detailed procedures for L1 techs to handle alerts with confidence.
3. Can I hire an L3 tech just for monitoring?
L3 techs are better suited for strategic tasks rather than routine monitoring. Instead, we recommend they set up observability platforms and runbooks so that L1 techs can handle the monitoring.
4. What skills does an L3 tech bring to the table?
System Management: Advanced Linux and Windows server operations, kernel modifications, and OS optimizations.
Virtualization & Containerization: Proficiency in Qemu, KVM, VMware, Docker, and more for scalable management.
Security: Expertise in penetration testing, encryption, and incident response.
High-Availability Databases: Advanced clustering and replication in MySQL, PostgreSQL, and NoSQL databases.
Performance Optimization: Tuning OS, web servers, and databases for maximum performance.
Technology Evaluation: Researching new tools and methodologies to keep infrastructure secure and modern.
5. Looking for DevOps skills?
If you need DevOps expertise in scalable architecture, Kubernetes, IaC, or configuration management, our L3E/Zen Master is your go-to expert.
What’s Level 3E or Zen Master Support?
