Pocket Friendly Plans, Tailored for all your needs!

With SupportSages' diverse range of server admin hiring plans, you'll experience minimized downtime, increased productivity, and the assurance that your server management is expertly handled. Choose from our tailored plans to find the perfect fit for your needs and turn your server management challenges into opportunities for growth.

Soldier Plan Features

Level 1 - Soldier

The Level 1 Support plan is perfect for businesses with a manageable support queue, where most inquiries fall into Level 1 and Level 2 categories. If your team handles a high volume of basic and intermediate requests, but fewer complex issues, this plan ensures efficient and timely responses. It's an ideal solution to maintain smooth operations without overcommitting resources to advanced support needs.

Dedicated Staff - Server Admin (Soldier)

US $799 - $999 / Month

soldier

Soldier Plan Features

  • icon

    20% Industry certified

  • icon

    Basic scripting knowledge

  • icon

    Varying level of technology exposure

  • icon

    Will be under direct supervision of Level III administrator

  • icon

    Good in at least one OS

  • icon

    Daily Shift report

  • icon

    Account Migration

  • icon

    20-40 Level I tickets

  • icon

    Server Monitoring

  • icon

    10-20 Level II tickets

  • icon

    Desk Management

  • icon

    1-5 Level III tickets

Warrior Plan Features

Level 2 - Warrior

The Level 2 Support plan is designed for businesses with moderately active support queues that require prompt and efficient handling. It's particularly well-suited for shared servers, where service-related issues frequently arise and need immediate attention. By opting for this plan, you ensure that your support team is equipped to manage common issues effectively, keeping your operations running smoothly and your clients satisfied.

Dedicated Staff - Server Admin (Warrior)

US $999 - $1,499 / Month

soldier

Warrior Plan Features

  • icon

    Good level of technology exposure

  • icon

    Excellent in at least one OS & good in many others

  • icon

    Excellent in BASH Scripting & intermediate in Perl / PHP / Python

  • icon

    Server Migration

  • icon

    Service Management

  • icon

    Server Reboot

  • icon

    Log Analysis

  • icon

    Can supervise a three member team

  • icon

    Basic server administration

  • icon

    Daily shift report

  • icon

    Console access

  • icon

    40-70 Level I tickets

  • icon

    20-50 Level II tickets

  • icon

    10-20 Level III tickets

With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success. Talk to our HelpDesk Support Experts to help you choose the right Server Admin Plan.

ss

Commander Plan Features

Level 3 - Commander

The Level 3 Server Administration plan is expertly designed for NOCs and Data Centers, ensuring top-notch support. Under this plan, every administrator is a Level 3 expert, equipped with advanced technical skills to handle complex server issues and mitigate attacks. Our skilled team provides exceptional management and security, safeguarding your critical infrastructure. Choose our Level 3 plan for unparalleled protection and expertise in server administration.

Dedicated Staff - Server Admin (Commander)

US $1499 - $1,999 / Month

soldier

Commander Plan Features

  • icon

    High level of technology exposure

  • icon

    Advanced Server and Network administration

  • icon

    Advanced scripting skills (BASH/PHP/Python/Perl)

  • icon

    Disaster management

  • icon

    Can lead a technical department like VPS/Shared/Dedicated

  • icon

    Console Access

  • icon

    Server Migration

  • icon

    40-70 Level I tickets

  • icon

    Server Management

  • icon

    20-50 Level II tickets

  • icon

    Server Reboot

  • icon

    10-20 Level III tickets

  • icon

    Log Analysis

  • icon

    Excellent in at least two Operating Systems & have exposure in many others

Zen Master Plan Features

Level 3E - Zen Master

Zen Masters, also known as Level 3 support experts, represent the pinnacle of technical expertise and experience. These seasoned administrators have navigated a wide range of demanding and diverse systems, honing their skills through countless complex challenges. Their extensive knowledge and unparalleled resourcefulness make them invaluable assets, capable of resolving even the most critical issues with precision and efficiency. In high-pressure environments, they serve as the ultimate reference point, providing guidance and solutions that drive success and ensure stability.

Dedicated Staff - Server Admin (Zen Master)

US $1999 - $2,499 / Month

soldier

Zen Master Plan Features

  • icon

    Extensive technical competency

  • icon

    Excellent scripting skills

  • icon

    Keep abreast with the latest developments in the industry

  • icon

    Disaster Management and Recovery

  • icon

    Ability to make informed decisions based on situations

  • icon

    Can design and implement custom/critical systems

Specially trained for!

  • icon

    Server Performance Optimization

  • icon

    Fail over and Redundancy systems

  • icon

    Server/ Kernel/ Network Tweaking and Customization

  • icon

    Vulnerability Identification and patching

  • icon

    Security Audit and Enhancement

  • icon

    Cyber Forensics and Server recovery

  • icon

    Remote Infrastructure Management and Consultancy

  • icon

    Escalated issue handling

badge

All your Questions Answered

What is Level 1 or Soldier Support?
Level 1 (Soldier) Support is the first point of contact for clients, handled by technicians with 6 months to 2 years of experience. They assist with basic server tasks, web hosting, DNS, email troubleshooting, and networking issues. L1 techs follow guided troubleshooting, resolve common problems, and escalate complex issues to higher levels.
Choose an L2 tech for advanced troubleshooting, server administration, and handling escalated support issues. They are ideal for managing hosting environments and assisting L1 techs. Choose an L3 tech for complex infrastructure tasks like server automation, clustering, performance tuning, and high-level security. They are best suited for managing data centers, optimizing performance, and handling critical escalations.
Choose an L3E (Zen Master) when you need expertise in DevOps, automation, and scalable infrastructure. They specialize in Kubernetes, Infrastructure as Code (IaC), CI/CD pipelines, and cloud-native solutions. If your focus is on high-availability systems, automation, and modern deployment strategies, an L3E is the right choice.
Yes, an L1 tech can perform L2 tasks, but they may take more time to complete them compared to an experienced L2 tech.
Hire a team if you need 24/7 coverage, faster response times, and a range of expertise across L1, L2, and L3 levels. This is ideal for growing businesses or large infrastructures.

Hire a single admin if you have a smaller setup with minimal support needs, but ensure they have the right skill set for your requirements