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Hire our highly Skilled Server Admin Team to Secure Your Infrastructure!

Our server admins deliver top-tier support, especially when you, as a business owner, demand excellence for your stakeholders. If you're looking for an offshore team to handle your web hosting support, we're your best choice, offering unbeatable value for money.

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Choose SupportSages, for Unmatched Support!

Think of us not as an outsourcing service, but as your transparent support partner, committed to delivering the quality you expect. From rigorous training to a strong work culture, our dedicated team prioritizes quality and reliability. Our continuous monitoring ensures that our server admins consistently perform at their best.

Our 3 Team Plans, serving all your needs!

Monks

Best suited for Best suited for Shared/ Reseller hosting.

Plan starts at US $ 3,600/ month

Support Sages

Sages

Best suited for Shared/ Reseller/ VPS/ Cloud/ Dedicated hosting with control panels.

Plan starts at US $ 5,400/ month

Support Sages

Grand Masters

Best suited for Any OS/ Any or no Control Panel/ Any purpose.

Plan starts at US $ 7,200/ month

Support Sages

Team Plan Features

24x7 Support Coverage

yes
yes
yes

Vendor Certified Engineers

yes
yes
yes

Industry Level of Engineers

L1
L2
L3

Sages Level

Soldier
Warrior
Commander

24/7 Server Monitoring

yes
yes
yes

Instant Messenger Support

yes
yes
yes

Number of clients per team

1
1
1

Max number of managed servers

100
200
500

Number of tickets (per day)

60L1 / 15L2 / 05L3
90L1 / 30L2 / 15L3
120L1 / 60L2 / 30L3

Number of staffs

4 + 1
4 + 1
4 + 1

Helpdesk Support

yes
yes
yes

Response time guarantee

< 15 mins
< 15 mins
< 15 mins

Resolution time guarantee

6 hours (99%)
3 hours (98%)
1 hour (95%)

Backup management

yes
yes
yes

Daily Report (On Demand)

yes
yes
yes

Whom do they report to

Account Manager
Account Manager
Operations Manager

Documentation

yes
yes
yes

Regular Weekly meetings with AM & Team

yes
yes
yes

Regular Monthly meetings with Management & CTO

yes
yes
yes

Technical Blogs

no
no
4 Blogs per Month

On call (On Demand)

yes
yes
yes

Video Chat (On Demand)

yes
yes
yes

Data migration

Websites
Servers
Datacenter

Best suited for

Shared / Reseller hosting
Shared / Reseller / VPS / Cloud / Dedicated hosting with control panels
Any OS / Any or no control panel / Any purpose

Disaster Recovery

No
Maybe
Yes

Desktop Monitoring

On Demand
On Demand
On Demand

Niche Market Training

no
yes
yes

Team setup time

< 7 days
< 7 days
< 14 days

No Setup fees

yes
yes
yes

Total number of staffs (including Backup & AM)

6
6
5

Monthly Pricing

US $3,600
US $5,400
US $7,200

* Involves an initial setup fees.

** You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.

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With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success.
Talk to our Experts to assemble the best team to manage your Server Infrastructure!

All your Questions Answered

Who should choose ‘Monks’ support plan?
Who should choose ‘Sages’ support plan?
Who should choose ‘Grand Masters’ support plan?
Can I install desktop monitoring software ?

Have a custom Requirement?

Share your needs, and let’s make it happen!


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