Before your read on our plans further and not to make you disappointed at a later stage, let me make it clear that the 50% off is only for the first 3 months of services with us and the rest of the month will be in range of 70%-90% of the normal rates.
Avail this hot offer, before July 20th. Please also note that all these plans include LiveChat support as well.
On all our plans – we meet 15 mins response time and 6 hours resolution time. We are so much confident on our quality delivery that any ticket which doesn’t meet this response times and the resolution times will get 100% refund. With the semi & dedicated support, if we fail to meet the response time and resolution time for any more than 10% of tickets you get free support for the next month or 100% refund (if you decide to leave us)
Dedicated Support Staff
SupportSages is now offering Level I, 8*6 dedicated staff, for just $249 per month for the first three months after which, it will be $399 per month. Hired personnel will be completely dedicated to the success of your firm.
Our Level 1 dedicated admin staff can,
- Handle Level 1 chat support & level I and level II ticket support as well.
- Can monitor your servers during their shift, using our monitoring interface.
- Can handle billing & sales chat and desk as well.
- Do any duties assigned by you.
- Send in daily shift reports, in a format, preferred by you.
- Can do basic shell scripting
- Can do 20-40 Level I tickets or 10-20 Level II tickets or 1-5 Level III tickets a shift.
- Will be able to respond L1 and L2 tickets in less than 15 minutes.
Few words about our Level I staffs.
- Yes our intense training makes them do Level III tickets as well.
- Three Level 1 staffs are under direct supervision of a Level III admin.
- They are working towards Level II and industry certifications like RHCE, CCNA, MCSE etc as hard and smart as possible.
- Most importantly, they have the passion for what they do.
- Speak and write english as if it is their first language
- Hold bachelors or masters in computers.
L2 techs is available at $499 per month for the first three months – $749 from the fourth
L3 engineers is available at $999 per month for the first three months – $1499 from the next
24/7 Support Team
Semi-dedicated Support Team – $750 for the first three months – $1200 from the fourth.
Dedicated Support Team – $2250 for the first three months – $3600 from the fourth.
Per Server Support – This rate is per month & recurring!
1 server – $59 per server per month
2 servers – $89 per server per month
3-5 servers – $79 per server per month
5-10 servers – $69 per server per month
10+ servers – $59 per server per month
1 server and 10+ servers cost the same for you!!! What kind of offer is this eh ??? We want a starter to succeed too.
If you just want LiveChat support as well, please add $30 per server on the above rates. Please note that LiveChat support option for 1 server will invite the extra rate of $50 instead.
Details of this offer
24/7 Live Chat for you, the server owner (at no extra charge)
24/7 transparent support for end user – We login to your helpdesk and do the tickets
24/7 Proactive Server Monitoring
24/7 Server Management
15 minutes guaranteed response time – Often a ticket is responded or resolved in 7 minutes time.
6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
Installation of 3rd Party Software/Scripts
Level 1, 2 and 3 Support
We can provide Pre-Sales & Sales support too at this rate
Australian dictionary for Oz clientele and US dictionary for US clientele (if you understand what we mean)
